Phoenix Kitchen

Delivery costs
Unless otherwise indicated, our estimates also include transport costs. The same are calculated from time to time based on the city of delivery and the size of the furniture chosen. Depending on the destination, the offer may include any duties and taxes.

Delivery times
All products, except those of display ready for delivery, must be ordered from the company that makes them, each time according to the characteristics chosen (color, fabric, finish ). The times that characterize an order are the following:

• 8-9 weeks for the PRODUCTION of the furniture: from the moment the order is confirmed until the goods are available in our warehouse (August and December excluded);
• 1 week for QUALITY CONTROL: in this phase we check the conformity of the goods with respect to the order, its integrity and arrange the shipment to the requested address;
• 1 week for DELIVERY in Italy or in European Union countries;
• 2-5 weeks for DELIVERY to countries outside the European Union.

Methods of payment
Bank transfer.

Guarantees and insurance
To protect the furnishings during the shipping phase, we make to measure, in our carpentry workshop, additional protections in wooden boxes. We only use leading freight forwarders in the sector, which have branches all over the world, specializing in the transport of furniture. Also included is an all-risk insurance that covers any damage due to transport, so as to guarantee maximum safety for those who buy.

Authenticity of products
Tomassini Arredamenti only supplies authentic products, shipped in their original packaging and accompanied by a guarantee and a certificate of authenticity.

For more details you can consult the pages:

• PURCHASING GUIDE
• SHIPPING
• TERMS AND CONDITIONS

PAYMENTS

To proceed with an order you are required:

- 50% of the amount upon confirmation of the order
- 50% of the amount when the goods are ready to be shipped

The accepted payment methods are :

- BANK TRANSFER
- CREDIT CARD
- FINANCING *

* Only at our headquarters in Terni, Via Curio Fornaci n.3 (ITALY).

FREQUENTLY ASKED QUESTIONS

Is TomassiniArredamenti.it just an online store or is there also a store?
Tomassini Arredamenti is a family-run company that has been present in the design furniture market for over thirty years and has a sales point in Terni of over 1500 square meters, a warehouse, and a carpentry workshop for the production of custom-made furniture.

Is it possible to come to the Tomassini Arredamenti headquarters to buy in person?
Of course! We are waiting for you in our showroom: Mon-Sat 9.00-13.00 / 16.00-20.00 - Sunday closed

Tomassini Arredamenti
Via Curio Fornaci, 3 - Industrial area Maratta
05100 Terni
Umbria - Italy

PURCHASE FAQ

Can I get a quote over the phone?
Our telephone customer service is at your disposal to clarify all your doubts both on products and on how to purchase, but does not provide prices over the phone. To get a quote you must send a request directly through the site www.tomassiniarredamenti.it or by email at [email protected]

If I request a quote, can I get the price right away or do I have to wait?
The quote is not an automatic process but there are people who have to prepare it considering all the details of the items requested, so it requires time and attention. We are usually able to respond within 4-5 working days.

I requested a quote but have not received a reply. What should I do?
Check that the quote has not finished in the "Spam" folder: if you have not received a reply within 4-5 working days, you will have to contact us at [email protected] specifying the product of your interest and the possible city of delivery. If you are requesting a quote for the first time, check that you have written your e-mail correctly otherwise you will not receive any reply!

Can I request a special quotation to furnish an entire room?
If you need to furnish your home, your office, a hotel or a shop, you can contact us and request a quote tailored to your needs. Write to [email protected] , call the number (0039) .0744.1925400 , or ask to be called back at your number at the times you prefer.

I have already received a quote and I want to buy. How do I do it?
To proceed with the purchase you will need to provide us with the billing and delivery data. At that point we will send you an order form with all the details of what you have chosen (description, price, technical data sheet, photographs, finishes, etc.), with the payment methods, our bank details to make the bank transfer. down payment, and all our conditions of sale.

What are the payment conditions for purchasing?
To proceed with a purchase, 50% of the amount is required upon confirmation of the order, and the balance when the goods are ready to be shipped. You can pay by bank transfer, credit card (only at our headquarters) or financing (only at our headquarters).

The quote I received is fine, but I don't feel safe buying. What can I do?
If you don't feel safe buying, we can give you references about our company by putting you directly in contact with customers who have already purchased from us and who live in your area: they will be able to give you feedback real about us!

Are the products I see on your site authentic?
Tomassini Arredamenti only supplies authentic products, shipped in their original packaging and accompanied by a guarantee and a certificate of authenticity.

PURCHASE FAQ

How do I know when the goods will be delivered to me?
You will always be updated via email on the status of your order, and when the goods are ready in our warehouse we will contact you for delivery.

What are the additional wooden packaging?
Before making an international shipment, after having carried out the quality control, in addition to the standard packaging provided by the producers (usually polystyrene and cardboard) we build additional wooden boxes to guarantee maximum protection. < / p>

What happens if what I ordered arrives broken?
If the goods arrive damaged there is an insurance policy, always included in our shipments, which allows the replacement of the items.

What happens if what I get is not what I ordered?
Before making a shipment, we always check the quality and compliance with the order. However, if you receive anything other than what you ordered, we will arrange a free replacement.

How much do customs and taxes cost for an international shipment to my country?
Each country has different costs. During the purchase phase, we will put you in contact with the office of our forwarder in your area, so that we can accurately quantify them. For some countries we are able to calculate and pay these costs for you too, providing an All Inclusive service (DDP - Delivered Duty Paid).

What does Ex-works yield mean?
If you have received our quote with Ex-works delivery from our showroom, it means that the price we have provided refers only to the goods: you will take care of the transport directly (costs and risks), collecting directly at our headquarters, and all ancillary charges (any taxes, duties, etc ...).

Which means C.I.F. (Cost, Insurance and Freight)?
If you have received our quote with C.I.F. port (or airport), it means that the price we have given you includes both the goods and the transport from our warehouse to the port (or airport) indicated. You will have to take care of the delivery from there to your address (costs and risks), and any additional charges (taxes, duties, etc ..., for the countries that provide for it).

What does D.A.P. surrender mean? (Delivered At Place)?
If you have received our quote with D.A.P. your address, it means that the price we have given you includes both the goods and the transport to your address (street level). You will only have to deal with any additional charges (taxes, duties, etc ..., for the countries that provide for it).

Which means D.D.P. (Delivered Duty Paid)?
If you have received our quote with D.D.P. your address, it means that the price we have provided includes: the goods, transport to your address (at street level), and all ancillary charges relating to customs clearance (taxes, duties, etc ...). You will only have to pay any local taxes.

Can you deliver to my home?
It is possible only in the Italian territory, upon request during the purchase phase, while all international deliveries are made exclusively to the street level and it is necessary that the customer provides assistance to the carrier for the unloading of bulky items .

Do you ship items of the same order separately?
If the order includes several items, unless otherwise agreed during the purchase phase, a single shipment will be made, which will take place after the arrival of all the products in the warehouse and after having carried out the check quality.

Can you bill the customs for a lower amount than the real one?
No, we can't: it's illegal.